Legal

Privacy Policy

Last Updated: April 2026

Serge du Lau Coaching LLC ("we," "us," or "our") is committed to protecting the privacy and personal information of our website visitors and clients. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at www.sergedulau.com.

This policy is compliant with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Data Controller

The data controller responsible for your personal information is:

2. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly:

• Name and email address when you submit a contact form or opt into our email list
• Name, email, and payment details when you purchase a coaching program
• Health-related information you voluntarily share during the quiz, consultation, or coaching sessions
• Communications you send us via email or contact forms

b) Information Collected Automatically:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on the website
• Referring website or source

c) Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser. See Section 9 for more information.

3. How We Use Your Information

We use your personal information for the following purposes:

• To deliver coaching services and course access you have purchased
• To respond to your inquiries and provide customer support
• To send you program-related communications and updates
• To send marketing emails if you have opted in (you may unsubscribe at any time)
• To process payments securely through our payment processors
• To improve our website and understand how visitors use it
• To comply with legal obligations

Legal Basis for Processing (GDPR):

• Contract performance: Processing necessary to deliver services you have purchased
• Legitimate interests: Improving our services and communicating with clients
• Consent: Marketing communications and cookies (where required)
• Legal obligation: Compliance with applicable laws

4. Health Information

Some information you share with us — such as details about your pain history, symptoms, or health background — may constitute sensitive personal data. We treat this information with the highest level of confidentiality and use it solely for the purpose of providing coaching services. We do not share this information with third parties except as required by law.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Payment processors (e.g., Stripe) to complete transactions — they are bound by their own privacy policies and do not receive health information
• Email service providers to send communications — limited to name and email only
• Video conferencing platforms (e.g., Zoom) for coaching sessions — subject to their own privacy policies
• Legal or regulatory authorities where required by law

6. Data Retention

• Client records: Retained for 7 years following the end of the coaching relationship
• Email marketing data: Retained until you unsubscribe or request deletion
• Website analytics data: Retained for up to 26 months
• Payment records: Retained as required by applicable tax and financial law

7. Your Rights

Under GDPR (EU/UK residents):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Under CCPA (California residents):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at sdl.transformation@gmail.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse, including encrypted transmission via HTTPS, secure payment processing through PCI-compliant payment processors, and restricted access to personal data on a need-to-know basis.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Cookies Policy

Our website uses cookies to enhance your browsing experience. We use essential cookies required for the website to function, analytics cookies to understand how visitors use our site, and marketing cookies only with your consent. You can manage or disable cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

11. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. By using our website, you consent to this transfer. We ensure appropriate safeguards are in place in accordance with applicable data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the revised date. Continued use of our website following any changes constitutes your acceptance.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

You also have the right to lodge a complaint with your local data protection authority if you believe your data has been handled unlawfully.